Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by b55com ("b55com", "we", "us", "our"), the operator of the online betting and casino platform accessible at b55com.cam (the "Platform"). It describes how we collect, use, store, share and protect personal data relating to users of the Platform ("you", "your", "User") and explains the rights you hold in respect of that data.

This Policy forms part of the overall legal framework governing your use of the Platform and should be read alongside our Terms & Conditions. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

We take data protection seriously. b55com applies appropriate technical and organisational measures to process personal data lawfully, fairly and transparently, in line with the data protection principles of the jurisdiction in which we operate.

2 Definitions

The following definitions apply throughout this Policy:

3 Data Controller

b55com operates as the Data Controller with respect to all personal data collected through the Platform. As Data Controller, b55com determines the purposes for which and the means by which your personal data is processed.

Where b55com engages third-party service providers to process data on its behalf — such as payment processing gateways, KYC verification services, cloud hosting providers or analytics platforms — those providers act as Data Processors. b55com enters into appropriate contractual arrangements with each Data Processor to ensure your data is handled in accordance with applicable data protection standards.

For all data-related enquiries, please contact us using the details in Section 16 of this Policy.

4 Data We Collect

4.1 Registration Data

When you create an Account on the Platform, we collect:

• Full legal name
• Date of birth
• Email address
• Residential address (country, city and postal details where provided)
• Username and encrypted password
• Mobile phone number (where provided or required)

4.2 KYC & Identity Documents

To comply with age verification, anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, we may collect copies of your identity documents. For Pakistani users, this typically means a valid CNIC (Computerised National Identity Card) or passport. Where required, we may also collect proof of address and liveness verification data (selfie or live facial-match check).

4.3 Transaction Data

We record all financial transactions associated with your Account, including deposits, withdrawals, bet placements, game results and bonus activity. Transaction records include amounts (displayed in PKR for Pakistani users), timestamps, payment method references and any associated reference numbers.

4.4 Technical & Device Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it
• Browser type and version
• Device type, operating system and screen resolution
• Session duration, pages viewed and navigation paths
• Referring URL (the site you visited before reaching the Platform)

4.5 Communications Data

If you contact our support team via live chat, email or any other channel, we retain records of those communications. This includes enquiries, complaints, feedback and any documents you share with support agents. Records are kept to maintain service quality and for compliance purposes.

4.6 Data from Third Parties

We may receive supplemental personal data from third-party KYC and identity verification services, fraud-detection providers and payment processors where doing so is necessary to verify your identity, assess risk or process a transaction.

5 How We Use Your Data

b55com processes your personal data for the following purposes:

6 Legal Basis for Processing

Where applicable data protection law requires a lawful basis for processing personal data, b55com relies on the following bases:

• Contractual necessity: Processing required to fulfil the Terms & Conditions governing your Account, including service delivery, payment processing and account management.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, CTF and tax obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gambling monitoring and internal analytics, where our interests do not override your fundamental rights and freedoms.
• Consent: Processing of personal data for optional marketing communications, where you have given us explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing

b55com does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Service Providers (Data Processors): We engage third-party providers for functions including payment processing, identity verification, cloud hosting, customer support tooling and fraud prevention. These providers process data solely on our instructions and under strict contractual data protection obligations.
• Game Content Providers: Where you access third-party game content integrated into the Platform, limited technical data (such as session tokens) may be transmitted to the content provider to facilitate gameplay. No identifying personal data beyond what is technically necessary is shared.
• Regulatory & Law Enforcement: We may disclose personal data to competent regulatory authorities, law enforcement agencies or courts where we are legally required or permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of the b55com business, User data may be transferred to the acquiring entity subject to equivalent data protection commitments.
• With Your Consent: In any other circumstance where you have given explicit, informed consent to the specific sharing of your data.

Payment references mentioned in Platform content — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as illustrative examples of payment methods familiar to Pakistani users. These references do not indicate that b55com shares your personal or financial data with these institutions, nor do they imply any endorsement, affiliation or partnership with these providers.

8 International Data Transfers

b55com is operated internationally, and your personal data may be transferred to and processed in countries other than Pakistan. These jurisdictions may have data protection laws that differ from those applicable in Pakistan.

Where personal data is transferred internationally, b55com takes appropriate steps to ensure that adequate protection is in place, including contractual safeguards with data processors, where required by the applicable laws of the operator's jurisdiction.

9 Data Retention

b55com retains personal data only for as long as is necessary for the purpose for which it was collected, subject to the following principles:

• Active Accounts: Personal data is retained for the duration of your Account's active status plus the period required by applicable regulatory obligations following account closure.
• KYC Documents: Identity verification documents are retained for the minimum period required by the applicable AML regulatory framework, typically five years from the date of the last transaction or account closure.
• Transaction Records: Financial transaction records are retained for the period required by applicable tax and AML laws, typically five to seven years.
• Support Communications: Support interaction records are retained for up to three years from the date of the interaction, or longer where a dispute, complaint or regulatory matter is pending.
• Marketing Data: Consent records and associated marketing data are retained for the period of the consent and for a reasonable period thereafter as evidence of the consent, or until you withdraw consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate analytical purposes.

10 Data Security

b55com applies appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security measures include:

• SSL/TLS encryption of all data in transit between your browser and the Platform.
• Encryption of sensitive personal data at rest, including KYC documents and payment information.
• Role-based access controls limiting data access to authorised personnel with a legitimate business need.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Incident response procedures for detecting, responding to and notifying affected parties of personal data breaches where required by applicable law.

While we take all reasonable steps to protect your data, no internet transmission or electronic storage system can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

11 Cookies & Tracking Technologies

The Platform uses cookies and similar tracking technologies (including session tokens and local storage) to operate correctly and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform.

11.1 Cookie Categories

11.2 Managing Cookies

Essential and security cookies are necessary for the Platform to function and cannot be disabled without impacting your ability to use core services. Analytics and marketing cookies can be managed or disabled through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies and set preferences for specific websites. Please consult your browser's help documentation for instructions.

Note that disabling analytics or marketing cookies will not prevent you from using the Platform; it may simply result in a less personalised experience and limit our ability to accurately attribute your visit to its source.

12 Your Rights

Depending on the applicable data protection law in the jurisdiction governing our processing activities, you may hold some or all of the following rights with respect to your personal data:

To exercise any of the above rights, please contact us via the support channel detailed in Section 16. We will acknowledge your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before processing a data subject request.

13 Minors

The Platform is strictly for adults aged 18 or older — or the higher minimum age required by the operator's licence jurisdiction. b55com does not knowingly collect personal data from persons under the applicable minimum age.

Age verification is enforced through the KYC process. If b55com becomes aware, or has reasonable grounds to suspect, that personal data has been collected from a person below the minimum age, that Account will be closed immediately, all data will be deleted except where retention is legally required, and any balances will be dealt with in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately via the support channel in Section 16.

14 Pakistan-Specific Notice

b55com serves English-language users in Pakistan and is aware that Pakistani players accessing this Platform are doing so in a complex regulatory environment. The following notices are specific to Pakistani users:

• b55com is not registered with, approved by or regulated by the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any other Pakistani government body or financial regulator.
• b55com does not claim that the collection or processing of Pakistani users' personal data is certified, regulated or approved by any Pakistani authority.
• Pakistani users' data may be processed in servers located outside Pakistan. By using the Platform, Pakistani users consent to this cross-border processing as described in Section 8.
• Payment method names appearing on this Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced as contextually familiar examples for Pakistani users only. They do not imply data-sharing arrangements with, or endorsement by, any of these financial institutions.
• If you are a Pakistani user and wish to exercise any rights under Pakistani law regarding your personal data, please contact us and we will make reasonable efforts to accommodate your request within the constraints of our operational and legal framework.

15 Policy Amendments

b55com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform operations. Material changes will be communicated to registered Users via email to the address on their Account or via a prominent in-platform notice, with reasonable advance notice before the changes take effect.

The version date displayed at the top of this Policy indicates when it was last reviewed. We encourage you to check this page periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.

16 Contact Us

For all privacy-related enquiries, data subject requests, complaints or questions regarding this Policy, please contact the b55com data team through the following channel: